The delivery times for custom graphic orders are firmly based on the approval of artwork proofs by the Customer. Digital proofs are sent within one (1) business day of artwork submission and approval by our in-house Graphics Department. The artwork approval cut-off time for production to begin the following business day is 12 pm Eastern Standard Time.
To illustrate, artwork submitted at 10 am on Monday will receive an emailed digital proof by no later than 10 am on Tuesday. For production to begin on Wednesday, the Customer would have to send digital proof approval by 12 pm on Tuesday. Failing this, should approval be received by us after 12 pm on Tuesday, production will then begin on Thursday.
Note that any failure to respond to the digital proof approval email in writing by the mandatory cut-off time can result in missed deadlines or rush service fees.
Exhibits Solution will not be held liable for missed deadlines due to carrier delays, as upon being picked up by the carrier for shipping, the responsibility of timely delivery for the package shifts to the carrier service and is outside of our control.