Shipping and Returns Policy
At Exhibits Solutions, we use UPS and FedEx for order shipments. Street addresses are required on each product order. P.O. Boxes are not acceptable as delivery locations. Transit time and production time do not overlap. Production and transit are separate entities.
Time Critical Orders
Any client ordering online should ensure that they give us their event dates. Ensure that you give us your in-hand date for the order so we can get it to you before your event date. Expedited shipping is typically required for custom artwork. Any additional shipping expenses will be communicated by our customer service department. We won’t charge any client accounts without their express permission. The carrier is Exhibits Solutions purview and we retain the right to change the carrier without prior notice.
If a product is damaged during transit, then this is a “non-warranty issue” and all damage should be reported to the customer service department within three (3) days. Ensure that all submissions of damage claims are done with an attached photograph showing the product in its original packaging. If the packages were damaged on receipt, ensure that you sign for the package as “damaged.”. If the shipping company’s mishandling is responsible for the damage, we will do our best to help you rectify the situation and recover your shipping fees. We will endeavor to help clients in any way we can, but we do not accept additional charges to cover as a result of expedited shipping.
If you do not receive the items you paid for, you have up to five (5) days after delivery to claim for those missing items. As soon as you receive your shipments, you should verify the details based on the shipping manifest provided. In the event of missing parts, contact our customer service department immediately and report the missing pieces.
Exhibits Solutions prides itself on quality and efficient production processes so that we are able to meet our clients’ demands on time. Once a delivery leaves our facility, however, we have no control over the time it takes in transit. The carrier holds the responsibility for the timely delivery of the shipment. As a result, Exhibits Solutions cannot and will not be held responsible for delays in shipping.
All return requests are subject to a 5% return fee. Customer is responsible for all return shipping costs and subject to a 15% restocking fee. Returns will not be accepted fourteen (14) business days after the shipping date of the original order. Exhibits Solution will not accept the return of used products, custom made products or graphic prints.
All order cancellations are subject to a 15% cancellation fee of the order. Cancellation of custom manufactured or printed graphics will accrue costs associated with the order up to the time of cancellation. The customer is responsible for these costs which can include, but are not limited to, labor, materials and custom graphic prints.