Warranty Policy
Warranty Terms
Any damage that may have occurred during shipping must be reported within three (3) business days of the delivery acceptance being signed. Failing this condition, any future reports or claims are treated as claims or warranty and are subject to the terms and conditions of our standard warranty.
At Exhibits Solution, we guarantee the function and quality of our products, provided they are used in accordance with the illustrations featured on each product’s included instruction sheet. This covers general “wear and tear.” We guarantee repair and/or replacement where product failure occurs due to a defect or error at the manufacturing or assembly stage of production.
Please note that our warranty explicitly does not cover product failure or damage due to mistreatment, incorrect execution of directions on user instruction sheets, incorrect usage, loss, theft, deliberate destruction, unauthorized alteration, natural disasters, or vandalism. In the event of a dispute of warranty, Exhibits Solution reserves the right to the final decision on the nature and cause of damage and the appropriate and applicable warranty response.
Warranty Period
Our products are warranted for the lifetime of each product against manufacturer’s defects as it applies to materials and construction of the hardware. Each product should arrive in new, working condition. Products carry the warranty specified for that category:
- Hardware: Two (2) years
- Graphics: One (1) year
- Lights: One (1) year
- Power Supplies: One (1) year
- Digital Kiosks: One (1) year
- Shelves: One (1) year
- Bags: One (1) year
- Cases: One (1) year
Standard Warranty
Please contact our customer service department should you experience any issues with products under the warranty period. Upon calling, you will be asked a standard set of questions for our representatives to determine the nature of the failure and the appropriate response. Upon authorization, the product must be returned to Exhibits Solution within fourteen (14) days of RMA.
Out of Warranty
At Exhibits Solution, we offer continued support and service to our products after the standard warranty ends. Feel free to contact us if a product fails outside of the included warranty period. Our professional technical support team will provide you with all various options available to you, including the cost of service.